The fastest way to reach us is Profile → Help & Support in the app, which includes the details we need to help. You can also email support@digitalsummitlabs.com. We answer every message within one business day.
How does SaveAfter find savings? After you add a purchase, we identify the exact model and apply the store's official return and price-adjustment policy to work out your deadlines. While a window is open we check the price of that exact product. When a verified lower price appears, we show the best legitimate way to save and the evidence to bring.
Why does my purchase say "Waiting on a verified store policy"? We only use a store's policy after a person has reviewed it from the store's official pages. Until then we cannot confirm your deadlines, so we don't guess.
Is a saving guaranteed? No. We tell you what the published policy appears to allow; the store decides. If a store says no, use They Said No in the app and we'll recheck.
Why didn't you compare a similar model? Different storage sizes, colours, generations, carriers or bundles can have different prices and rules, so we only compare the exact same product.
How do I delete my data? Delete a purchase from its screen, or your whole account in Profile. Account deletion.